Cancelling an enrolment.
Last updated 28 July 2026.
Qubico Private Limited ("Qubico", "we", "us") operates qubico.io and the associated learning platform. This policy sets out when you may cancel an enrolment and what refund applies.
Our courses are self-paced. Access to course content begins as soon as your payment is confirmed and continues for six months. Because there is no cohort start date, refund eligibility is determined by when you request cancellation and how much of the course you have accessed.
1How to cancel
Send a written request to support@qubico.io including:
- Your full name and the email address on your account
- The course you are enrolled in
- Your order or transaction reference
- The reason for cancellation
We acknowledge cancellation requests within 2 working days and assess them within 7 working days.
2Refund on self-paced courses
Where you request cancellation:
| When you request cancellation | Refund |
|---|---|
| Within 7 days of enrolment, and you have accessed less than 20% of course content | Full refund of the course fee, less payment gateway charges to the extent such charges are non-refundable to Qubico by the payment gateway provider |
| Within 7 days of enrolment, and you have accessed 20% or more of course content | 50% refund of the course fee, less payment gateway charges to the extent such charges are non-refundable to Qubico by the payment gateway provider |
| Between 8 and 14 days of enrolment, and you have accessed less than 20% of course content | 50% refund of the course fee, less payment gateway charges to the extent such charges are non-refundable to Qubico by the payment gateway provider |
| After 14 days of enrolment, or where you have completed any assessment, or where certification has been issued | No refund |
"Content accessed" is measured by the progress recorded on the learning platform, which shall be the final and binding record for determining refund eligibility.
3Live sessions
The AI Learning Pathway includes scheduled live sessions. Live sessions are recorded and made available on the platform. No refund or partial refund arises where you are unable to attend a live session, or where a session is rescheduled.
4Cancellation by Qubico
We may cancel or reschedule a course due to circumstances including insufficient enrolment, instructor unavailability, technical failure, or events beyond our reasonable control (as further described in the Force Majeure clause of the Terms and Conditions).
Where we cancel a course, you will be offered, at your election:
- A full refund of the course fee, or
- Transfer to another course of equivalent value, or
- Credit towards a future course
Where we cancel, the full fee is refunded including payment gateway charges.
5Non-refundable items
The following are not refundable in any circumstance:
- Payment gateway and transaction charges levied by Razorpay to the extent such charges are non-refundable to Qubico under our merchant agreement with Razorpay, except where Qubico cancels
- Administrative or registration fees, where separately charged
- Courses obtained under a promotional discount, scholarship or free offer
6Certification
Where certification has been issued to you, no refund is available for that course, regardless of when the request is made.
Where certification is issued by a third-party awarding body, any fee attributable to that certification is non-refundable once the awarding body has processed your entry.
7Facility visits
Invitations to visit the Quantum Reference Facility are discretionary and form no part of the course fee. No refund arises where a learner is not invited, or where a scheduled visit is postponed or cancelled.
8Extenuating circumstances
We recognise that serious and unforeseen circumstances arise — medical emergency, bereavement, natural disaster. If you are affected, write to us at support@qubico.io. Each case is considered individually and we will make reasonable efforts to reach a fair outcome, which may include a refund outside the terms above, an extension of your access period, or a transfer.
Supporting documentation may be requested.
9Transfer instead of cancellation
Instead of cancelling, you may request a one-time transfer of your enrolment to another course of equivalent value, provided the request is made within 14 days of enrolment and you have accessed less than 20% of the original course.
Where the new course carries a higher fee, the difference is payable. Where it carries a lower fee, the difference is not refunded.
10How refunds are processed
Payments are processed through Razorpay. Approved refunds are initiated to the original payment method used at the time of purchase, and are processed within 10 to 15 working days of approval.
The time taken for refunded funds to appear in your account depends on your bank or card issuer and is outside our control. Refunds to cards typically take longer to reflect than refunds to UPI or net banking.
Refunds cannot be issued to a different account or payment method from the one used for the original payment.
You will receive email confirmation once a refund has been initiated.
11Disputes
If you are dissatisfied with a decision under this policy, write to support@qubico.io and we will review it.
If the matter remains unresolved, you may escalate it to our Grievance Officer, whose details are set out in our Privacy Policy.
This policy is governed by the laws of India, and, subject to any right a consumer may have under the Consumer Protection Act, 2019 to institute proceedings in the forum of their residence, the courts at Vijayawada, Andhra Pradesh have exclusive jurisdiction.
Nothing in this policy affects your rights under the Consumer Protection Act, 2019.
12Changes to this policy
We may amend this policy. The version in force at the time of your enrolment is the version that applies to that enrolment. Changes are posted on this page with a revised date.